Returns, Warranty & Shipping

 

Returns, Warranty & Shipping

Returns

At Thrive Pickleball, we take pride in ensuring every paddle meets our quality standards before it leaves our facility. That said, we understand that not every product is the perfect fit.

  • Returns are accepted within 30 calendar days of delivery
  • Items must be unused, in new condition, and include all original packaging (including plastic wrap and accessories)
  • Items not in resalable condition may be subject to a 20% restocking fee
  • Products deemed not resalable will not be eligible for return

Customers are responsible for all return and exchange shipping costs. Original shipping charges are non-refundable.

Please allow 3–5 business days for return processing once received. Approved refunds will be issued within 7 business days after processing.

Standard Warranty

All Thrive products (excluding Ignite Hybrid, see below) are covered by a 180-day (6-month) limited warranty from the original purchase date.

This warranty covers manufacturing defects only. If a product is determined to be defective, we will replace it at no cost, including shipping, with a limit of two (2) replacements per original paddle purchase. The warranty begins on the date of delivery of the original paddle.

Not Covered

  • Normal wear and tear from regular play
  • Cosmetic wear (fading graphics, worn grips, etc.)
  • Damage from misuse, accidents, or neglect
  • Theft or loss
  • Products received through giveaways, promotions, or donations

Warranty claims are evaluated at the sole discretion of Thrive Pickleball. We reserve the right to inspect all items before approving a claim.

Please allow 3–5 business days for warranty evaluations after the product is received.

Ignite Hybrid Warranty

Thrive Ignite Hybrid Paddle

One-Year Limited Warranty (Original Purchaser Only)

We stand behind the performance and construction of the Ignite Hybrid. This paddle is covered by a one-year limited warranty against defects in materials and workmanship under normal use.

What’s Covered

Manufacturing defects that can be verified via photo or video, including:

  • Structural handle failure
  • Edge guard separation or cracking
  • Paddle face cracks or defects
  • End cap loosening or failure due to manufacturing

What’s Not Covered

  • Normal wear and tear, including cosmetic or graphic fading
  • Cosmetic imperfections that do not affect performance
  • Internal rattling that does not impact play
  • Damage caused by misuse, accidents, or neglect
  • Damage from contact with the ground or other hard surfaces

Additional Terms

  • Valid for the original purchaser only (U.S. purchases)
  • Thrive Pickleball reserves the right to determine warranty eligibility
  • Approved claims may result in repair or replacement at our discretion
  • Replacement paddles are not eligible for additional warranty coverage

Shipping Information

Orders placed before 2:00 PM PST (Monday–Friday) are typically processed and shipped the same day.

U.S. Domestic Shipping

  • Ships via USPS Priority Mail
  • Estimated delivery: 3–5 business days (excluding weekends and holidays)
  • Please allow 1 business day for processing

For tracking updates, please contact United States Postal Service directly with your tracking number.

Missing or Delivered Packages

If your tracking shows “delivered” but you cannot locate your package:

  1. Check around your property (porch, garage, mailbox, etc.)
  2. Ask neighbors in case it was misdelivered

If your package is still missing after 3 additional days, contact us at tara@thrivepb.com.

Shipping Liability

Thrive Pickleball is not responsible for:

  • Orders shipped to an incorrect address provided by the customer
  • Unclaimed or refused packages
  • Packages marked as delivered by the carrier, including lost or stolen items

In these cases, refunds or credits cannot be issued. Please contact the carrier directly for further assistance.